We take great pride in everything we do, so if something is not to your satisfaction, let us know and we’ll put it right.
Our Returns Policy
We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here's what we'll do to put things right.
All our parcels are carefully packed by hand and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, please let us know and we'll help.
Please see the following details of how this works.
Delivery Charges and Other Services
If you are returning an item, whether it's because of an error on our part, damage, or you're simply not completely satisfied, we'll refund all delivery charges incurred by you (both for the initial delivery and the cost of returning it.)
To Return an Item
To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you're returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging.
For our address details see Contact Us. This returns policy does not affect your statutory rights.
Cancelling an Item
You have the right to cancel the contract for the purchase of any item within fourteen days of delivery. This does not cover items specifically made for you, such as wedding cakes, or food items which have an expiry date of up to 14 days after the date of dispatch. When you send the item back, please package it securely.
To cancel an item, or your whole order, please call us on 07875011420 (9.00am - 5.00pm), or use our friendly Contact Us form.
Our Return Address is:
Returns Dept, Lune Valley Gifts, Hornby Tea Rooms, 8/10 Main Street, Hornby, Lancaster, LA2 8JR, .
If you're returning items because of damage, an error on our part, or you're not satisfied with the quality, in addition to a full refund, we will reimburse you for the cost of sending the items back. For your protection, we ask that you use a Recorded Delivery service when returning items, because proof of posting is not proof of receipt. Please note, in all other circumstances you would be responsible for the costs of returning items.